TERMS AND CONDITIONS
1.All participants attending an event must be in good health, persons of an excessive nervous nature or anyone
suffering a heart condition, or are recently bereaved are advised not to attend, some walking and climbing of many uneven stairs/spiral staircases such as those found in old Castles may sometimes
be necessary as will moving in about in darkness. Some locations we visit may also not be suitable for disabled access.
Please contact us on 07758162025 for any enquiries regarding any of the above before you book an event
with us.
2. The minimum age for participants to a Paranormal Encounters UK Event is 18 years old. Unless
discussed with us beforehand.
Please note that as these public events are for participants aged 18 years and over - adult language may be occasionally heard - should you be easily offended please do not book.
Please note that as these public events are for participants aged 18 years and over - adult language may be occasionally heard - should you be easily offended please do not book.
3. Due to restrictions at our locations and other factors that may cause risk - pregnant woman are advised to
think before booking with us.
4. If anyone arrives under the influence of alcohol or drugs and/or is suspected of bringing alcoholic drinks
to the event, they will not be allowed to stay for the night and will be removed from the premises immediately regardless of any adverse weather conditions and or travel arrangements
No refunds will be given.
No refunds will be given.
5. Paranormal Encounters UK do not allow smoking indoors at any of our locations, Candles or other
potential fire hazards are not to be used during your stay.
6. There are no sleeping facilities at our locations unless as advertised on the Paranormal Encounters UK
Events website.
7. Unless you have booked for a private night with Paranormal Encounters UK Events - all of our
advertised events on this website are for public ghost hunts. For health and safety throughout the night you will stay with your allocated group and will not be allowed to wander around the
building or loction without permission and will not work alone, unless indicated to do so or have permission gained from the Team Coordinator. We advise that if you do not want to be a part
of a public event then alternatively you may want to book a private night/location with us - to ensure that you have the entire venue for just your party alone.
8. All luggage, clothing, equipment, vehicles and effects belonging to you or your party are your own
responsibility. Paranormal Encounters UK Events will not be liable for any loss or damage to luggage, clothing, equipment, vehicles and effects belonging to the participants before, during
and after the event however caused.
9. Although Paranormal Encounters UK Events cannot foresee any problems, accidents/incidents do
happen.
We advise you to stay with your group during your visit to the location and all members of your team should preferably have their own third party public liability insurance as our insurers have indicated that our public liability policies may not cover your party during your visit to certain locations since some maybe outside our normal public access categories.
You are staying at the location at your own risk; we accept no liability for any death, accident or injury to yourselves, however caused.
We advise you to stay with your group during your visit to the location and all members of your team should preferably have their own third party public liability insurance as our insurers have indicated that our public liability policies may not cover your party during your visit to certain locations since some maybe outside our normal public access categories.
You are staying at the location at your own risk; we accept no liability for any death, accident or injury to yourselves, however caused.
10. By Booking with Paranormal Encounters UK Events you agree that all footage and pictures taken during
the event by Paranormal Encounters UK Events can be used by Paranormal Encounters UK Events.
11. Paranormal Encounters UK Events make no guarantees regarding paranormal activity at any of our events. Therefore we are not responsible for any information or lack of during the event. No perceived predictions, opinions, information, advice or comments made by our psychics, mediums, clairvoyants, hosts or co-ordinators should be interpreted as factual or actual.
12. You agree that any and all services from Paranormal Encounters UK Events are for entertainment
purposes only. We make no guarantees thus Paranormal Encounters UK Events are not liable for any information or happenings regarding the validity, truth, or likelihood of any and all
information obtained from our Employees, Contractors, Psychics, Mediums, Clairvoyants, Co-ordinators or Hosts on any of our events.
13. You, the member, guest, are responsible for making your own decisions and it is understood that when our
Co-ordinators, Psychics, Mediums, Clairvoyants or Hosts suggest something to you, it is of their opinion and should NOT be interpreted as the only course of action.
14. We welcome your feedback on all of our events. If you have a problem or complaint during the event/day please bring it to the attention to a member of the Paranormal Encounters UK Events staff as soon as possible so that they have a chance to put matters right. If your problem is not resolved during the event/day please contact us, including the name of the location, party name the event was booked under and the venue details. We consider it unreasonable if you take no action during the actual event/day or do not contact us within an acceptable time of 48 hours after the event has taken place.
15. Any event due to take place wholly or partially in the open air is likely to be affected by
unsuitable/adverse weather conditions. In this case, Paranormal Encounters UK Events reserve the right to relocate the event to an area undercover. In most cases all events take place, and
it is your responsibility to bring suitable clothing to match the weather conditions for the time of year for ANY event booked whether undercover OR in the open air.
16. Paranormal Encounters UK Events suggest you either secure accommodation following the event or book
transport home due to possible tiredness caused by the event. We do not accept any responsibility for any accidents or incidents caused before, during or after the event. Tiredness
kills.
17. Please note that all stories about the location are not fabricated. The Paranormal Encounters UK
Events Team have on occasion witnessed and recorded paranormal activity in various locations.
18. Paranormal Encounters UK Events cannot guarantee that any paranormal activity will take place on the
night of the event.
19. Paranormal Encounters UK Events are sure you will have a good time, be respectful to the spirit world
and to others involved in the event, be open minded in your approach, being openly cynical will spoil and tarnish the event for everyone, soak up the atmosphere and try to communicate with
spirit!
You never know what to expect, as every event is unique.
20. Photos & recordings are allowed on the night with consent by Paranormal Encounters UK Events and
are for the sole use of the owner and are not to be used in the public domain without prior consent of all people participating in the event.
21. All prices are subject to change without notice. From time to time Paranormal Encounters UK Events will and reserve the right to promote events/products via different sources. Prices on these offers may vary from the original price. Promotional or sale offers will not be given/offered or honoured to customers who have already paid or purchased before or after these offers, sales or promotions expire.
22. All bookings made through Paranormal Encounters UK Events means you and your party’s acceptance of
these Terms and Conditions.
By accepting and agreeing with these Terms and Conditions you and your party are further indemnifying the promoters/organisers/individuals from and against all legal liability in respect of any claims, damages, costs, penalties, actions, demands,
By accepting and agreeing with these Terms and Conditions you and your party are further indemnifying the promoters/organisers/individuals from and against all legal liability in respect of any claims, damages, costs, penalties, actions, demands,
proceedings, any kind of legal suits, losses or expenses amounted in respect of or arising out of the injury to
or the death of any person, or persons, or damage to any property arising from the client's participation and involvement in the event or activity or premises pertaining to the
event.
DISCOUNT CODES
Discount codes/offers apply to new deposit bookings and full priced events only.
Discount codes/offers do not apply to any final balance payments and or gift certificate
purchases.
Paranormal Encounters UK Events reserves the right to advertise any promotional discount codes and offers
via other social media sites such as Facebook and Twitter pages.
GIFT CERTIFICATES
Gift certificates are valid for a full year from the time of purchase only - Please keep in a secure place for
use as misplaced Gift Certificates cannot be re issued.
If the purchased Gift Certificate is not used within the valid from and valid to dates as shown on the purchased Gift Certificate we will be unable to offer any exchanges or extended dates.
If the purchased Gift Certificate is not used within the valid from and valid to dates as shown on the purchased Gift Certificate we will be unable to offer any exchanges or extended dates.
All Gift Certificates are non-refundable and change will not be given if the amount of the Gift Certificate is
not fully used. Gift Certificates can only be used redeemed via Paranormal Encounters UK.
CANCELLATIONS BY Paranormal Encounters UK EVENTS
Paranormal Encounters UK Events reserve the right to cancel an event at any time for any reason at our
own discretion particularly in the instance of an event not reaching its full selling capacity. Should we have to cancel, we will contact you as soon as is possible and will either offer you a
full refund of any money paid by you - or move you’re booking to another available date/event of your choice (please note if there is an additional price difference between events - any
additional cost must be paid for). Paranormal Encounters UK Events do not have any liability to you and will not be liable for any expenses you may incur such as accommodation bookings and
travel costs.
CANCELLATIONS, TRANSFERS AND REFUNDS
When you make a booking with us it is entirely your responsibility to ensure that you are able to make the
event date you have booked as Paranormal Encounters UK Events cannot offer a refund or transfer your places onto another event date if you or any of your party are unable to attend
regardless of circumstances.
The reason for this is that all places are paid for in advance to our locations which means we are still liable for these costs even if you cannot make the event.
The reason for this is that all places are paid for in advance to our locations which means we are still liable for these costs even if you cannot make the event.
All payments including deposits and payments in full are non-refundable and non-transferable regardless of
circumstances.
DEPOSITS
All Deposit payments are non refundable - if this option is chosen a deposit will secure your place(s) on the event - however the final balance payment must be made no later than 2 weeks prior to the event. If the balance payment is not received by the due date requested - Paranormal Encounters UK Events reserve the right to add your places back onto the website for general sale and retain any deposit payment already received.
All Deposit payments are non refundable - if this option is chosen a deposit will secure your place(s) on the event - however the final balance payment must be made no later than 2 weeks prior to the event. If the balance payment is not received by the due date requested - Paranormal Encounters UK Events reserve the right to add your places back onto the website for general sale and retain any deposit payment already received.
PAYMENTS IN FULL
Unfortunately we cannot put your places back up for sale on our website if you are unable to attend your event. However, if the ticket price has been paid in full your tickets can be transferred to another third party of your choice. You can also advertise your tickets for sale on the Paranormal Encounters UK Events Face book Page - however, these tickets are not to be sold on any other advertising site due to the contents of these terms.
Unfortunately we cannot put your places back up for sale on our website if you are unable to attend your event. However, if the ticket price has been paid in full your tickets can be transferred to another third party of your choice. You can also advertise your tickets for sale on the Paranormal Encounters UK Events Face book Page - however, these tickets are not to be sold on any other advertising site due to the contents of these terms.
Please note: Paranormal Encounters UK Events accept no liability for any third party
transactions made via this method nor will Paranormal Encounters UK Events enter into any correspondence to help with this transaction.
All third parties need to be made familiar with Paranormal Encounters UK Events Terms and Conditions. It
will be automatically recognised that the person(s) purchasing your tickets from you will have been asked by yourself to read and will have agreed to Paranormal Encounters UK Events Terms
and Conditions. Failure to do so will result in the new attendee not being allowed access to the event/date.
BEHAVIOUR POLICY
Throughout the event you and your party will act in a sensible manner and will not cause harm or injury to
anyone else, any animal, or effect of property etc.
Aggressive, rude, intimidating, threatening and unreasonable behaviour towards any member of the Paranormal
Encounters UK Events Staff, Person(s) and or Guests attending any event will not be tolerated or allowed.
Any Guest(s) Persons(s) displaying any behaviour that is deemed unacceptable will immediately be removed from
the event - this will be regardless of any adverse weather conditions and or travel arrangements and No refunds will be given.
These Terms and Conditions are subject to change and Paranormal Encounters UK Events reserves the right to amend these at any time.